Terms of Use
Effective Date: 17 Oct 2026
AINEXA Pty Ltd (ABN 50 702 852 391) · AIKOBI
1. Acceptance of Terms
By accessing and using AIKOBI you agree to these Terms of Use. If you do not agree, please do not use the service.
2. Age Requirements
Child users must be aged 5–12. Parent accounts must be created by a person 18 or older who holds parental responsibility for the child.
3. No Voice Features
AIKOBI is a text and touch only application. It does not use a microphone, does not record audio of any kind, and does not use text-to-speech. Do not attempt to circumvent these restrictions.
4. Subscriptions & Billing
AIKOBI offers Free (usage limit), Pro (A$29.99/month), and Premium (A$44.99/month) plans, available on monthly or yearly billing via Stripe. Yearly plans are billed as a single annual payment. You may cancel at any time from your parent billing page — your plan remains active until the end of the current billing period. Payment Methods: We accept major credit and debit cards through our secure payment provider, Stripe. Available payment methods may vary depending on your location and Stripe's supported services. Failed Payments: If a payment fails, we may retry the payment in accordance with Stripe's payment processing procedures. If payment remains unsuccessful after multiple attempts, we may suspend or restrict access to paid features until the outstanding payment is successfully processed. We will notify you of payment issues where reasonably practicable. Monthly Billing: Subscriptions are billed monthly on the same date each month, starting from the date you subscribe. Yearly Billing: Subscriptions are billed annually on the same date each year, starting from the date you subscribe.
5. Cancellation Policy
At AIKOBI, we believe in flexibility and transparency. You can cancel your subscription at any time under the following terms: How to Cancel: You can cancel your subscription through the Stripe Customer Portal, accessible from your account settings, or by contacting our support team at support@aikobi.app Access After Cancellation: After cancelling, you will continue to have access to your paid AIKOBI features until the end of your current billing period. Your subscription will not renew, and you will not be charged for the next billing period. No Partial Refunds: We generally do not provide prorated refunds for unused portions of a billing period after cancellation, except where required by applicable law or where a refund is otherwise approved under our refund policy. Reactivation: If you wish to use a paid AIKOBI subscription again after cancellation, you may subscribe again, subject to the plans and pricing available at that time.
6. Refund Policy
Refunds generally not issued except where required under Australian Consumer Law. Exceptional Circumstances: If you experience technical issues that prevent you from using AIKOBI and our support team is unable to resolve them within a reasonable time, you may request a refund. Each request will be reviewed on a case-by-case basis, taking into account the circumstances and any applicable consumer rights. Please contact our support team at support@aikobi.app and provide details of the issue. Payment Disputes and Chargebacks: If you have concerns about a charge, we encourage you to contact our support team first so we can investigate and help resolve the issue. We will review payment disputes fairly and in accordance with applicable laws and payment provider requirements. We will not penalise you for exercising your legal rights, including your right to dispute an unauthorised or incorrect charge.
7. Acceptable Use
You agree not to misuse AIKOBI to generate inappropriate content, attempt to circumvent content safety filters, share your account with others outside your family, reverse-engineer the application, or use AIKOBI for any commercial purpose without written permission from AINEXA Pty Ltd, which own and operate AIKOBI. For users under 18, parents are responsible for monitoring their child's use of the platform and ensuring compliance with these terms.
8. AI Limitations
AIKOBI's AI responses are generated by Google Gemini and may occasionally be inaccurate. AIKOBI is a learning support tool and is not a replacement for qualified teachers, tutors, or mental health professionals. Always verify important information with a qualified professional. AIKOBI does not guarantee educational outcomes. Use at your own risk. Note: AI conversations are routed through OpenRouter (openrouter.ai) before reaching Google Gemini.
9. Intellectual Property
All AIKOBI content, branding, curriculum materials, AI prompts, and software are the intellectual property of AINEXA Pty Ltd. You may not reproduce or distribute AIKOBI content without our written permission.
10. Termination
We reserve the right to terminate accounts that violate these Terms or fraudulent activity. You may delete your account at any time by contacting us. Your data will be removed within 30 days.
11. Limitation of Liability
AIKOBI is provided on an "as is" and "as available" basis. We do not guarantee that the platform will always be uninterrupted or error-free. To the extent permitted by law, AIKOBI is not liable for indirect or consequential losses arising from your use of the platform.
12. Changes to Terms
We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance of the new terms.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of South Australia, Australia. Any disputes arising out of or in connection with these Terms or your use of AIKOBI will be subject to the jurisdiction of the courts of South Australia, Australia, to the extent permitted by law.
14. Contact
support@aikobi.app · www.aikobi.app